Thank you for caring about animals. Due to the high volume of cases we receive on a daily basis and a shortage of staff, if the information you’ve provided is incomplete, we may not be able to process your case. Please understand that:
Due to a shortage of staff, our investigations department categorize cases according to urgency and therefore may not be able to arrive on scene to the case you’ve reported immediately.
We do not operate a shelter and rely on foster volunteers to help care for any animals we take in. Therefore, we are not able to conduct road-side rescues. If you require assistance to rescue a stray animal, please contact other groups or your local animal protection authorities for assistance (however, animals may then enter a government shelter).
To obtain more detailed information or update you on your reported case, our inspectors will be in touch with you via phone and email, please make sure the contact info you’ve provided is correct or we may not be able to process your case.